Privacy Policy: How Your Data Is Collected and Used

Last updated: 18 September 2026

At Pokies Payouts Guide ("we", "us", or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at pokiespayoutsguide.com (the "Site") and use our services.

Our services are strictly limited to individuals who are 18 years of age or older. By accessing and using our platform, you confirm that you are at least 18 years old and consent to the data practices described in this policy.

1. Information We Collect

We collect and process various types of information to provide and improve our services, ensure regulatory compliance, and maintain a secure environment for our users. The categories of personal information we may collect include:

• Identity and Contact Data: First name, last name, email address, telephone number, and date of birth (to verify you are 18 or older).
• Account and Transaction Data: Account preferences, betting history, and deposit records. Please note that in accordance with Australian regulations, we do not accept credit cards or digital currencies for deposits or betting.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, and operating system.
• Usage Data: Information about how you interact with our Site, including pages visited, the duration of your visits, and clickstream data.

2. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Consent: Where you have explicitly provided consent for specific processing activities, such as setting non-essential cookies or receiving marketing communications.
• Contractual Necessity: Processing is necessary to set up and manage your account, process your allowed deposits, and provide the services you have requested.
• Legal Obligation: We process your data to comply with the legal and regulatory requirements set forth by the Australian Communications and Media Authority (ACMA), the Australian Competition and Consumer Commission (ACCC), the Northern Territory Racing Commission, and other applicable state and territory regulators.
• Legitimate Interests: We process certain data to secure our platform, prevent fraud, and ensure responsible gambling practices.

3. How We Use Your Information

We utilize the information we collect for the following purposes:

• To verify your age and identity, ensuring no individuals under 18 access our services.
• To manage your account and provide you with the betting services available in your jurisdiction. We do not offer in-play betting to Australian players and only offer markets on approved betting events.
• To process financial deposits (excluding credit cards and digital currencies) and manage account balances.
• To maintain records of your activity to comply with regulatory audits and mandatory reporting obligations.
• To detect, prevent, and investigate fraud, money laundering, and other prohibited activities.
• To communicate with you regarding your account, updates to our services, and changes to this Privacy Policy.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are small files that allow the Site to remember your actions and preferences over time.

We use essential cookies to operate the Site and maintain user session security. We also use non-essential cookies for analytics and functional improvements. You can manage or withdraw your consent to non-essential cookies at any time through the cookie preference settings available on our Site.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with the following categories of recipients when necessary:

• Regulatory Bodies: We may disclose information to regulators, such as the Victorian Gambling and Casino Control Commission, Liquor & Gaming NSW, the Office of Liquor and Gaming Regulation (OLGR), the Tasmanian Liquor and Gaming Commission, the Totalisator Agency Board, or the relevant governing bodies, to verify the legality of your access. We do not accept players from jurisdictions where online casino services are illegal.

6. Data Retention

We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or to establish, exercise, or defend legal claims.

7. Data Security

We implement appropriate technical and organizational measures designed to protect your personal data against unauthorized or unlawful access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security audits.

8. Your Data Protection Rights

Depending on your location and applicable privacy laws, you have specific rights regarding your personal data. These rights may include:

• The right to access: You can request copies of your personal data.
• The right to rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You can request that we erase your personal data, under certain conditions.
• The right to restrict processing: You can request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You can object to our processing of your personal data.
• The right to data portability: You can request a copy of your data in a structured, machine-readable format.
• The right to withdraw consent: If we rely on consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

9. International Data Transfers

As we operate under the regulatory oversight of multiple international bodies, your information may be transferred to, stored, and processed in countries outside of Australia. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable laws.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our data protection team.

Email: [email protected]